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Frequently Asked Questions

Where does Re.Set the Skin ship from?

We are shipping our products from Jakarta, Indonesia.

Does Re.Set the Skin ship to my location?

Re.Set the Skin currently ships orders nationwide (all over Indonesia).

How long will my order take to arrive?

It depends on the location and the shipping method that you have chosen. Our packaging process takes 24-72 hours, followed by regular shipping for 2-10 days. Your receipt will be sent three business days after delivery at the latest.

What payment method is available?

Kindly check here.

Can I return and exchange defective or incorrect products?

Yes, just make sure to follow these requirements!

Can I cancel my order?

Should there be any issue on your order, kindly contact our Customer Service here.

How do I get qualified for free shipping?

To qualify for free shipping, you need a minimum of IDR 150,000 on your total order. Free shipping will be applied automatically upon minimum order.

Are Re.Set the Skin products safe?

Yes! All of our products are certified by BPOM (Badan Pengawas Obat dan Makanan) and formulated with high quality ingredients, dermatologist-tested, and prioritizes your skin’s comfort.

Are Re.Set the Skin products tested on animals?

We can proudly say that we are a cruelty-free brand for we don’t do animal testing on any of our products.

Do Re.Set the Skin products contain alcohol?

We don’t use any simple alcohol or drying alcohol in any of our products to minimize risks of irritation.

Do Re.Set the Skin products contain fragrance?

We don’t use any synthetic fragrance or essential oils in any of our products to minimize risks of irritation.

Are Re.Set the Skin products safe to use during pregnancy and breastfeeding?

We do not recommend usage during pregnancy and breastfeeding, especially for products containing BHA, Alpha Arbutin, and Retinol. For further information, please consult your doctor.

Are Re.Set the Skin products safe to use for all ages?

With the exception of the Retinol products that are recommended for 20+ year-olds, the BHA toner and the Niacinamide + Alpha Arbutin serum are safe to use for all ages, even for teenagers.

What is the expiration date on Re.Set the Skin’s products?

You may see the PAO (Period After Opening) symbol on the packaging and on the bottle itself (it looks like an open jar with numbers on it). For the BHA toner, Niacinamide + Alpha Arbutin serum, and both the 1% and 2% Actosome Retinol serums, the PAO is 12M—which means the product will remain stable and safe for use up to 12 months after the bottle is first opened. Do not continue use if it already passed the 12-month period.

Are Re.Set the Skin products safe for sensitive skin?

We recommend patch-testing before using on sensitive skin. You can apply the product on a patch of skin behind your ear and wait for 24 hours to see a reaction. Do not proceed using the product if irritation occurs.

How do I become an affiliate for the brand?

We are still working on an official affiliate program. In the meanwhile, kindly reach out to us through hello@resettheskin.com

Where should I contact for collaboration inquiries?

Kindly send any collaboration inquiries and proposals to hello@resettheskin.com We’ll get back to you shortly!
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